Student Complaints Policy and Procedure
Erin College Student Complaints Policy and Procedure
We hope you are happy here at Erin College, but you don’t have to suffer in silence. You can find details of student support at reception, or you can email us at info@erincollege.wp1.sh for students from Dublin or info.cork@erincollege.wp1.sh for Cork students.
Once reception receives the email, they will forward it to the correct department to further resolve the issue. Students will receive a response to their query within 48 hours.
All complaints must be made in writing (email is acceptable) and made to reception via email. The complaint must include:
- The name of the individual, group or service about which you wish to complain
- All relevant details of your complaint
- The dates and times of the events
- Any witnesses
- Account of the circumstances of the complaint, including any previous actions taken to remedy it.
- Any other supporting evidence you wish to submit.
- Any suggestions you have for resolving the issue
Complaints should normally be made within 1-2 weeks of the event in question so that they can be dealt with as efficiently and quickly as possible.
An investigation may need to take place and may include interviewing the complainant, the respondent, any witnesses named, and seeking any other relevant information necessary to determine an appropriate resolution.
It will be communicated to the student as to how the complaint has been or will be resolved, and it will then be issued within 5 days of the initial complaint. To appeal the decision, a letter/email must be sent to the Head of Academics within five (5) days. If this fails to resolve the issue, the issue may then be passed on to QQI.
The school is here to help and protect both students and staff and we will do our utmost to ensure that your time here is safe and happy.
False and/or maliciously motivated complaints will result in disciplinary action up to and including expulsion.
This document outlines the process followed in the event of the school receiving a complaint.
- Complaints are made to reception or sent via email to info@erincollege.com for Dublin students or info.cork@erincollege.wp1.sh for Cork students.
- All complaints are forwarded on to the correct department.
- A member of management or student support will meet the student to discuss the issue, if it is deemed necessary.
- If the issue concerns the class, the DoS/ADoS observes the class and gives feedback.
- If the issue is about a teacher, the DoS/ADoS advises the teacher (if deemed necessary) and records the details of the complaint, the DoS/ADoS observes the class and gives feedback about how the issue could be resolved.
- If the complaint is made in relation to the behaviour of another student, a member of management or student support will meet with both students concerned and attempt to mediate and resolve the difficulties.
- If the issue concerns the DoS/ADoS, the Head of Academics will deal with the matter.
